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A passenger using a wheelchair and/or a wheelchair can board a city bus* (a low bus without cargo compartments) using the handicap ramp installed in the back door, if the wheelchair or scooter meets the following criteria:
.The width of the wheelchair or scooter must not exceed 75 cm (gross)
.The weight of the wheelchair or scooter must not exceed 130 kg
.The length of the wheelchair or scooter must not exceed 120 cm (gross)
Discounts for people with disabilities and those entitled to the National Insurance Institute
A disabled person who has a disability certificate (regular or digital) or another certificate confirming his disability issued by the National Insurance Institute, an IDF disabled person who has a membership certificate in the IDF Disabled Persons organization or a disabled person who has received a certificate of membership in the organization for victims of hostilities, are entitled to a discount of 50% of the full travel price on all service lines when purchasing an accumulated value travel arrangement. Please note, the discount is only valid for payment using “accumulated value” for a single trip and not for monthly subscriptions
The discount is received using a multi-line card loaded with a disabled or eligible profile
Discounts for the blind, companions and trainers for guide dogs in training
Blind people – are entitled to a full exemption from paying travel fees in all price codes and on all bus and train lines, upon presentation of a valid blind certificate or by using a multi-line loaded with a blind profile.
Companion for the blind – is any person who accompanies the blind. A lender for the blind is entitled to a 50% discount on all price codes and all Egged lines. The payment for a companion for the blind can be made by loading accumulated value onto the Rav Ko card of the blind, at a 50% discount, which is received at the loading stage.
A trainer for a guide dog in the process of training – may get on the bus free of charge (both the dog and the trainer are exempt from payment) with a guide dog in training on a leash – this is provided that the trainer is equipped with a valid certificate from a training and training center and the dog is marked with a vest that identifies its designation as a guide and the training and training center to which it is sent belongs
measure and you have a question, comment, suggestion or complaint regarding the accessibility adjustments for people with disabilities, please contact our service accessibility coordinator, Aviram Simai, and we promise to check the request and do everything we can to improve and optimize the service for people with disabilities:
Phone: 04-8549597
Email: negishut@egged.co.il
Address: 5 Sderot Menachem Begin, “Park Tech” Beit Dagan, Tel. 150, zip code 5020000 – for Aviram Simai.
A written request to the national customer service center *3112
Sending a text message to the number 052-8944887 – click here for the operating hours of the service center
Response time – immediate, the same as the waiting time in the telephone line.
Written appeal to public inquiries
Application using the forms on the website
Contact via our customer service page on Facebook
https://www.facebook.com/profile.php?id=61556130641722
Estimated time for receiving an initial response – up to one working day.
A written request to the loss department
Sending a text message to the number 052-8944887 | Response time – immediate, the same as the waiting time in the telephone line.
A written application to Egged Insurance
Apply using the form on the website
Email ins@Egged.co.il – inquiries about open inquiries only
Sending mail to: Beit Agad, Sderot Menachem Begin 5, “Park Tech” Beit Dagan, P.O. 150, zip code 5020000, for Egged insurance
Estimated time for receiving an initial response – up to one working day.
It is important for us to say that our service representatives undergo training to provide accessible service to customers with disabilities.
Accessibility arrangements in public transportation facilities that are owned or managed by Egged
Below is a breakdown of the accessibility arrangements at transportation centers and service stations that are owned or managed by Egged (if the management is partial, indicate the part that Egged is responsible for).
You can contact and request information on the accessibility arrangements at transportation centers that are not on the list, at the Customer Service Center of the Ministry of Transportation 8787*.
Eilat, Tel Aviv – 12 Sderot Hatarim
Accessible parking in the nearby municipal parking lot (entrance via Sderot Haterim), accessible main entrance, accessible road from the parking lot to the platforms and service stations. Toilets are accessible in the hall.
Transportation centers owned or managed by the Israel Defense Forces in which audio systems were installed to guide the visually impaired
Systems of Step Hir
Tiberias, Nahariya, Acre, Safed
Wright Hair systems
Netanya, Tel Aviv – on the transportation floors only, Rishon Lezion, Ashdod – on the trains only (the mall has a bus line), Jerusalem Central Station 3rd floor.
Accessibility arrangements at service stations
The Harav Ko stations, the ticket offices, the public inquiry departments, the intelligence desks and the lost departments at Egged’s central transportation facilities are accessible in the detailed aspects:
There is an accessible road to the position.
There is direction and identification signage.
The height of the stand is adjusted to provide service to a person moving around in 23 kg (sitting or standing).
Hearing aid system.
Waiting area (if available).
All representatives who provide frontal service in these positions undergo training for providing accessible service.
Accessibility of automatic devices for issuing tickets
The automatic devices for issuing travel tickets and charging contracts allow you to load contracts on the Rav Ko card and print travel tickets for a passenger who purchased the ticket in advance through the customer service center, our website or our application.
In order to load a contract – you must act according to the instructions on the display or use the linguistic simplification instructions found on the device screen.
In order to print an ordered ticket – the credit card with which the order was made or the order number and the ID number entered at the time of the order must be transferred to the designated slot in the machine.
In each cluster of devices there is at least one accessible device for a passenger with mobility disabilities. This device will be at an appropriate height, with room for maneuver next to it and an accessible road leading to it.
Yes. You can purchase an anonymous and semi-anonymous multi-line card. Anonymous Rav-Ko contains no details and can be purchased at any position on the line for a one-time payment of NIS 5. The card allows unlimited reloads, loading a free daily contract, and purchasing accumulated value only. Reimbursement for the balance of the trip will only be given in the case of a defective card, and not in the case of loss or theft. The semi-anonymous Rav-Ko gives you the discounts you are entitled to by law when traveling on public transport (at the charging station), the photo and full name of the card holder will appear on it, and it can be issued at any of the stations on the line free of charge. Information about the passenger is not saved, information about the trips made on the card are saved together with the card number. Reimbursement for the balance of the trip will only be given in the case of a defective card, and not in the case of loss or theft.
Children and youth from the age of 5 to the age of 18, youth over the age of 18 studying in the 12th grade, and students in a special education institution according to the Special Education Law until the age of 21, are entitled to a youth profile on the Rav-Ko card. If you turn 18 before graduation, you can access one of the positions on the line with a valid study permit from the school, the multi-line card, and an ID (identity card/driver’s license/passport), and the youth profile will be extended until the end of the school year.
Yes. A multi-line card can include up to 2 profiles.
You can load up to 8 contracts on the card.
Yes, the Rav-Kav card is valid for 8 years.
Children over the age of 16 who have an ID card, can come to one of the Rav-Kav stations with an ID card (identity card, driver’s license, or passport) and get a Rav-Kav card independently. Children under the age of 16 who do not have an ID card, can issue a card only when accompanied by a parent who has an ID card and a supplement, even in the case of renewing a card.
Yes. A passenger with a normal profile or a youth will be able to make multiple use of accumulated value, provided that both passengers have the same profile.
If it is a daily or monthly card that has not been used, it can be changed to another code.
You can get a refund in exceptional cases only subject to presenting the relevant certificates. If you deserve a refund according to the contract cancellation criteria (as detailed in the FAQ), you can go to one of the positions on the line and get a refund for the credit card or for reloading the Rav-Kav card. In the other cases, the contracts on the Rav-Kav card will be restored or converted to the current profile.
You can use a Rav-Kav card issued by another transport operator for your trips in Agad and vice versa.
Accumulated value allows you to load cash on the card and convert it into accumulated value units. You can load 10 NIS, 30 NIS, 50 NIS, 100 NIS, 150 NIS, 200 NIS, or any combination of these amounts. The discount is given to the passenger at the time of loading and according to the profile loaded on the multi-line card. For example, a traveler with a “veteran” profile that grants a 50% discount who recharges NIS 50, will receive 100 units of accumulated value on the card and when used, the full price of the price code will be deducted. Discounts of all types in an accumulated value contract will be given when the contract is loaded.
Yes. Any personal data, with the exception of the personal photo, which was entered into a personal or semi-anonymous multi-line card, is saved in the Ministry of Transportation systems.
Holders of a foreign passport or green card will be able to issue a personal multi-line card with a normal profile only. A student studying in Israel and holding a foreign passport will be entitled to a student profile, subject to presenting all the certificates required for him. It is not possible to issue a personal multi-line card to holders of a residence visa, with the exception of a student studying in Israel at a recognized institution and entitled under the Student Law to guide a student.
Parents in a foster family will be able to issue a multi-line card to the foster children in the accepted process, while presenting a foster care certificate from the foster care organization to which they belong. Below is the list of organizations that operate foster care (for the benefit of identifying the body that signed the foster care approval): “Or Shalom” association, Summit Institute, Matab association, Shahar organization, and ADNM organization that operates the regular foster care in the North and Central District.